Shipping Policy

VTD Global LLC – Delivery Information, Timelines, and Terms

Introduction to Our Shipping Policy

At VTD Global LLC, we understand that receiving your wall decor, wooden signs, and metal signs in perfect condition and within a reasonable timeframe is just as important as the quality of the products themselves. That’s why we have developed a shipping infrastructure designed for reliability, transparency, and customer satisfaction.

This Shipping Policy applies to all orders placed through vtdglobal.store and serves as a binding agreement between you (“Customer”) and VTD Global LLC regarding all shipping-related matters. Please read this policy carefully before completing your purchase. By placing an order, you acknowledge that you have read, understood, and agree to the terms outlined below.

Our commitment to you:

• Clear, upfront shipping costs displayed before checkout

• Professional packaging that protects your products

• Tracking information for every order

• Reasonable delivery timelines

• Dedicated support for shipping issues

VTD Global LLC Contact Information for Shipping Inquiries:

• Email: datvtdllc@gmail.com

• Phone: +84869274918

• Address: 1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110 US

• Website: vtdglobal.store

1. Shipping Destinations

1.1 Domestic Shipping (United States)

VTD Global LLC ships to all 50 United States, including:

• Contiguous United States – All 48 states (Alaska and Hawaii excluded from contiguous category)

• Alaska – Standard and expedited options available (additional transit time)

• Hawaii – Standard and expedited options available (additional transit time)

• U.S. Territories – Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands (may have longer transit times and different rates)

We do not ship to: U.S. military addresses (APO/FPO/DPO) are accepted – see Section 11 for details.

1.2 International Shipping Destinations

VTD Global LLC currently ships to the following countries and regions:

Countries we are evaluating for future expansion:

• Ireland

• Belgium

• Switzerland

• Austria

• Sweden

• Denmark

• Norway

• New Zealand

• Japan

• South Korea

If your country is not listed, please email datvtdllc@gmail.com before placing an order. We may be able to accommodate your order on a case-by-case basis.

We do NOT ship to:

• Russia, Belarus, Ukraine (due to conflict and sanctions)

• North Korea, Iran, Syria, Cuba, Sudan (sanctioned countries)

• South American countries (Brazil, Argentina, Chile, etc.)

• African countries

• Middle Eastern countries (except Israel – contact us)

• Asian countries except those listed above

1.3 Shipping Restrictions by Product

Some products may have additional shipping restrictions:

If your order contains restricted items for your location, we will notify you before processing.

2. Order Processing Time

2.1 What Is Processing Time?

Processing time is the period between when you place your order and when your package is handed to the shipping carrier. This includes:

• Order verification and fraud checks

• Payment authorization and confirmation

• Product selection and pulling from inventory (in-stock items)

• Manufacturing or customization (for custom products)

• Quality inspection

• Packaging

• Labeling and carrier handoff

Processing time does NOT include transit time (the time the carrier takes to deliver your package).

2.2 Processing Time by Product Category

VTD Global LLC processing times vary based on product type:

2.3 How to Know Your Product’s Processing Time

Each product page on vtdglobal.store displays:

• “Processing Time” badge (e.g., “Ships in 1-3 days” or “Custom – Allow 5-7 days”)

• Estimated total delivery window (processing + transit)

If you need a product by a specific date:

1. Check the processing time on the product page

2. Add estimated transit time (see Section 3)

3. Add a buffer of 2-3 days for unexpected delays

4. If cutting it close, contact us before ordering to confirm feasibility

2.4 Order Cutoff Times

Processing time calculations begin on the next business day after order placement, subject to cutoff times:

Example: An order placed on Friday at 3:00 PM Mountain Time with 1-3 day processing will have its first processing day on Monday.

2.5 Delays in Processing

VTD Global LLC strives to meet our stated processing times. However, occasional delays may occur due to:

• High order volume (holiday seasons, sales events)

• Material shortages (especially for custom products)

• Quality control failures (we will not ship substandard products)

• Weather events affecting our facility

• Technical issues with payment or order systems

If your order’s processing will be delayed beyond the stated timeframe:

• We will notify you via email within 2 business days of the expected ship date

• You will have the option to continue waiting or cancel for a full refund

• We do not offer compensation (discounts, credits) for processing delays unless they exceed 10 business days beyond stated times

3. Shipping Methods and Transit Times

3.1 Domestic U.S. Shipping Methods

VTD Global LLC offers the following shipping methods for U.S. deliveries:

Note: Express shipping is not available for all zip codes or products (oversized items may be excluded). You will see available options during checkout.

3.2 Alaska and Hawaii Shipping

Shipments to Alaska and Hawaii have different transit times:

Additional shipping charges apply for Alaska and Hawaii – calculated during checkout.

3.3 International Transit Times

International shipping transit times vary significantly by destination:

Important: These are carrier transit estimates. Customs clearance (see Section 10) can add 1-10 additional business days.

3.4 Are Transit Times Guaranteed?

VTD Global LLC does not guarantee specific delivery dates because we rely on third-party carriers who may experience delays outside our control.

What we guarantee:

• Your order will ship within the stated processing time (or you may cancel for refund)

• We will provide accurate tracking information

• We will assist with carrier claims for lost or excessively delayed packages

What we do NOT guarantee:

• Delivery on a specific calendar date

• Carrier adherence to estimated transit windows

• Delivery before holidays or events

If you need a guaranteed delivery date, we recommend ordering well in advance (at least 2-3 weeks before your deadline) and selecting expedited shipping where available.

3.5 Delivery Estimates During Checkout

During checkout, you will see an estimated delivery window calculated as:

(Processing Time) + (Transit Time) + (1-2 business days buffer)

Example:

• In-stock product (1-3 business days processing)

• Standard shipping to contiguous U.S. (3-7 business days transit)

• Estimated delivery: 5-12 business days from order date

This is an estimate only – actual delivery may be sooner or later.

4. Shipping Costs

4.1 How Shipping Costs Are Calculated

VTD Global LLC shipping costs are calculated in real-time during checkout based on:

VTD Global LLC does not markup shipping costs – we charge exactly what carriers charge us.

4.2 Typical Shipping Costs (Estimates)

Contiguous United States (standard shipping):

Expedited shipping (contiguous U.S.):

Alaska and Hawaii (standard):

International (standard):

All costs shown are estimates. Exact shipping cost appears during checkout before you complete your purchase.

4.3 Shipping Cost Examples

Example 1: Small wooden sign (8×10 inches, 1 lb) to New York

• Standard shipping: $6.99

• Expedited shipping: $16.99

Example 2: Large metal sign (24×36 inches, 8 lbs) to California

• Standard shipping: $14.99

• Expedited shipping: $29.99

Example 3: Two wooden signs (total 5 lbs) to London, UK

• International standard: $39.99

4.4 When Shipping Costs Are Not Refundable

Shipping costs are non-refundable in the following situations:

• Customer changes mind and returns product (original shipping not refunded)

• Customer provides incorrect address causing return to sender (reshipment cost applies)

• Customer refuses delivery or fails to pick up package

• Customer refuses to pay customs fees (international)

Shipping costs ARE refundable when:

• We made an error (wrong item shipped, our address mistake)

• Product arrived damaged (full refund including shipping)

• We cancel your order for any reason

5. Free Shipping Promotions

5.1 Free Shipping Eligibility

From time to time, VTD Global LLC offers free standard shipping promotions.

Typical free shipping terms:

• Minimum order value: $75-$100 (varies by promotion)

• Valid for contiguous U.S. addresses only

• Standard shipping method only (not expedited)

• Cannot be combined with other discounts unless stated

Free shipping does NOT apply to:

• Alaska or Hawaii

• International orders

• Expedited or express shipping

• Oversized or overweight items (exceptions noted on product pages)

5.2 How to Claim Free Shipping

If a free shipping promotion is active:

1. Add eligible products to cart

2. Reach minimum order value (before tax)

3. Select “Standard Shipping” at checkout

4. Shipping cost will show as $0.00

No discount code is typically required – free shipping applies automatically when conditions are met.

5.3 Free Shipping and Returns

If you received free shipping and later return your order for a refund:

• Your refund will be for the product cost only

• The value of free shipping is not deducted (you are not charged for original shipping)

• Return shipping costs are your responsibility (unless return is due to our error)

6. Order Tracking

6.1 How to Track Your Order

Every VTD Global LLC order receives a tracking number once shipped.

To track your order:

1. Check your email – Shipping confirmation email contains tracking number and carrier link

2. Visit our website – Log into your account and view order history

3. Contact us – If you lost your tracking information, email datvtdllc@gmail.com

Tracking information typically includes:

• Carrier name

• Tracking number

• Current status (label created, in transit, out for delivery, delivered)

• Scan history with timestamps and locations

• Estimated delivery date

6.2 When Tracking Becomes Available

If your tracking shows “Label Created” for more than 3 business days:

• Contact us – there may be a processing delay

• Do not assume the package is lost – carriers sometimes miss initial scans

6.3 Tracking Not Updating

Common reasons tracking may not update for several days:

What to do:

• Wait 3-5 business days before becoming concerned

• If still no updates after 7 business days, contact us

6.4 “Delivered” Status But No Package

If tracking shows “Delivered” but you have not received your order:

Step 1: Check around your property

• Porch, front door, back door, garage, mailbox

• Behind bushes or columns

• With neighbors (carriers sometimes deliver to wrong address)

Step 2: Wait 1-2 business days

• Carriers occasionally mark packages “Delivered” before actual delivery

• Package may appear within 48 hours

Step 3: Check with building management

• For apartments or condos, check mailroom, front desk, or parcel locker

Step 4: Contact the carrier

• Provide tracking number – they can see GPS coordinates of delivery scan

• File a claim if carrier confirms misdelivery

Step 5: Contact VTD Global LLC

• If carrier confirms delivery to correct address and package remains missing, email datvtdllc@gmail.com

• We will assist with claim and, if necessary, provide replacement or refund (case by case)

Note: VTD Global LLC is not responsible for package theft after confirmed delivery. We recommend:

• Requiring signature confirmation for high-value orders (available at checkout)

• Using a secure delivery location (work address, P.O. box, or package locker)

7. Shipping Carriers

7.1 Primary Carriers

VTD Global LLC works with the following reputable carriers:

7.2 Carrier Selection

You cannot select a specific carrier – VTD Global LLC chooses the most appropriate carrier based on:

• Package size and weight

• Delivery destination

• Selected shipping speed

• Current carrier performance

• Cost efficiency (we pass savings to you)

All carriers we use are reputable and provide tracking. If you have a strong preference or restriction (e.g., “Do not use USPS”), please note it in your order comments, and we will attempt to accommodate.

7.3 Carrier Issues and Claims

If your package is lost, damaged, or significantly delayed by a carrier:

1. Contact VTD Global LLC first – We will handle the claim on your behalf

2. Do not file a claim directly – Carriers require claims to be filed by the shipper (us)

3. Provide documentation – Photos of damage, tracking screenshots, etc.

We will:

• File the claim with the carrier

• Communicate with you throughout the process

• Offer a resolution (replacement or refund) once carrier confirms loss or damage

Claims processing time:

• Domestic: 2-4 weeks

• International: 4-8 weeks

8. Packaging Standards

8.1 How We Protect Your Products

VTD Global LLC invests significantly in packaging to ensure your order arrives in perfect condition.

Our packaging includes:

• Rigid cardboard boxes – For all signs larger than 8×10 inches

• Corner protectors – Prevents edge damage

• Bubble wrap – Cushioning around the entire product

• Packing paper or air pillows – Fills empty space to prevent shifting

• Plastic sleeve – For moisture protection (metal signs)

• “Fragile” labels – For glass components or particularly delicate items

For small signs under 8×10 inches: Padded poly mailers with internal cardboard reinforcement.

8.2 Environmental Packaging Practices

VTD Global LLC is committed to sustainable packaging:

• Recyclable materials – Cardboard boxes, paper fillers, paper tape

• Reduced plastic – Only used where necessary for moisture protection

• Minimal packaging – Right-sized boxes to reduce waste and shipping costs

We encourage customers to recycle or reuse our packaging materials.

8.3 What to Do If Packaging Is Damaged

If your package arrives with visible exterior damage:

1. Photograph the damaged packaging before opening

2. Open carefully and inspect product

3. If product is damaged – Follow Section 15 (Damaged in Transit)

4. If product is undamaged – The packaging did its job; no further action needed

Do not refuse delivery due to packaging damage – the product may be fine inside. Accept the package, inspect, and contact us if needed.

9. International Shipping

9.1 Overview

VTD Global LLC welcomes international customers and ships to over 10 countries (see Section 1.2).

Important considerations for international orders:

• Longer delivery times (2-5 weeks total)

• Additional customs clearance time (varies)

• Customs duties, VAT, and fees payable by you

• Limited tracking once package leaves the U.S.

• No expedited shipping options

• No free shipping promotions

9.2 International Shipping Process

When you place an international order:

1. You complete checkout – Provide accurate shipping address and phone number (required for customs)

2. We process your order – Same processing times as domestic (1-10 business days depending on product)

3. We ship via international carrier – USPS International, UPS Worldwide, or FedEx International Economy

4. You receive tracking – Email with tracking number

5. Package clears customs – May be delayed; you may be contacted by carrier or customs for information

6. You pay any duties/taxes – Collected by carrier or customs before delivery

7. Package delivered – To your provided address

9.3 International Delivery Address Requirements

For international orders, you must provide:

• Recipient full name (as appears on identification)

• Complete street address (no PO Boxes for most carriers)

• City, state/province, postal code

• Country

• Phone number (required for customs and carrier)

Incomplete or incorrect addresses are the #1 cause of international delivery failures. Please double-check.

9.4 International Shipping Restrictions by Product

Some products cannot be shipped internationally:

• Products larger than 24 inches in any dimension (exceeds carrier limits)

• Products weighing more than 20 lbs

• Products containing certain materials restricted by destination countries

If your order contains restricted items for international shipping, we will notify you and offer:

• Remove restricted items and ship the rest

• Cancel the order for full refund

10. Customs, Duties, and Taxes (International)

10.1 Your Responsibility for Customs Fees

IMPORTANT: International customers are solely responsible for all customs duties, import taxes, VAT, and brokerage fees imposed by their destination country.

VTD Global LLC does NOT:

• Calculate customs fees (we don’t know them)

• Collect customs fees at checkout

• Pre-pay duties or taxes

• Provide refunds for orders refused due to customs fees

• Mark packages as “gift” to avoid duties (this is illegal and we will not do it)

10.2 Types of Fees You May Incur

Total potential fees: 20-40% of order value is a reasonable estimate.

10.3 How Customs Fees Are Collected

Depending on your country and carrier, customs fees may be collected:

• Before delivery – Carrier sends you an invoice; you pay online or at pickup

• At delivery – You pay the driver (cash or card, depending on carrier)

• After delivery – Carrier bills you separately (less common)

If you refuse to pay customs fees:

• The package will be returned to VTD Global LLC (2-4 months transit)

• We will refund product cost only, minus original shipping and return shipping fees

• You will not receive a refund for shipping costs

10.4 How to Estimate Customs Fees

Before ordering internationally, we recommend:

1. Contact your country’s customs authority – Ask about duty rates for “printed signs” or “wall decor” (Harmonized System code 4911 or 8306 typically)

2. Use online duty calculators – Search “[your country] import duty calculator”

3. Budget appropriately – Assume 30% of order value in additional fees to be safe

VTD Global LLC cannot provide estimates because rates vary by country, product, and order value.

10.5 Customs Paperwork

VTD Global LLC properly completes all required customs documentation, including:

• Commercial invoice (product description, quantity, value)

• Country of origin (United States)

• Harmonized System (HS) code

• Reason for export (sale of goods)

We declare the actual value you paid – never a lower amount. Misdeclaration is illegal and we will not participate.

11. Shipping to APO/FPO/DPO Addresses

11.1 What Are APO/FPO/DPO Addresses?

• APO – Army Post Office (Army, Air Force)

• FPO – Fleet Post Office (Navy, Marines)

• DPO – Diplomatic Post Office (embassies, diplomatic missions)

VTD Global LLC proudly ships to APO/FPO/DPO addresses to support U.S. military and diplomatic personnel overseas.

11.2 How to Address APO/FPO/DPO Orders

Use the correct format:

APO Example:

SPC John Smith
Unit 1234 Box 56789
APO AP 96278

FPO Example:

PO3 Jane Doe
USS Shipname
FPO AE 09555

DPO Example:

James Wilson
Unit 8900 Box 1234
DPO AA 34001

Important: Do not include city or country names – only the APO/FPO/DPO designation with two-letter state code (AE, AA, AP).

11.3 Delivery Times for APO/FPO/DPO

Military mail takes significantly longer:

• Standard delivery: 2-4 weeks (sometimes longer to remote locations)

• Tracking: Limited – may show only “Departed U.S.” and then no updates until arrival

• No expedited shipping available

Please be patient – military postal systems are reliable but slow.

11.4 Restrictions for APO/FPO/DPO

Some products cannot ship to military addresses:

• Oversized packages (over 108 inches length + girth)

• Packages over 70 lbs

• Prohibited items per military regulations

If your order is restricted, we will notify you and offer cancellation or alternative shipping address.

12. Shipping to PO Boxes

12.1 PO Box Delivery (U.S.)

VTD Global LLC ships to U.S. PO Boxes via USPS.

Requirements:

• Use the PO Box address exactly as formatted by USPS

• Include your PO Box number

• Do not include a street address (confuses the system)

Example:

Jane Smith
PO Box 1234
Anytown, NY 12345

Note: UPS and FedEx cannot deliver to PO Boxes. If your order ships via these carriers (due to size/weight), we may need an alternate physical address.

12.2 PO Box Delivery (International)

PO Box delivery is not available for international orders (except in Canada via Canada Post). International PO Boxes will be rejected by carriers.

13. Delivery Attempts and Failed Deliveries

13.1 What Happens During Delivery

For most shipments:

• Carrier attempts delivery to your address

• No signature required unless you purchased signature confirmation or order value exceeds $500

• Driver leaves package if safe to do so

For signature-required shipments:

• Adult (21+) must be present to sign

• Three delivery attempts typically made

• After third attempt, package held at carrier facility for pickup (5-7 days)

• Unclaimed packages returned to us

13.2 Failed Delivery – No Signature Required

If carrier cannot deliver (e.g., no safe location, gated community, apartment mailroom issue):

• Carrier will leave a notice

• Package held at local post office or carrier facility for 5-15 days (varies by carrier)

• You must pick up or arrange redelivery

• If unclaimed, package returned to VTD Global LLC

If package is returned to us:

• We will notify you via email

• You pay for reshipment (original shipping non-refundable)

• Or we refund product cost minus original shipping and return shipping fees

13.3 Failed Delivery – Signature Required

For signature-required shipments:

• You must be present or arrange for someone to sign

• After three attempts, package held for pickup

• If not picked up within 5-7 days, returned to us

• Same reshipment/refund terms as above

13.4 Incorrect or Incomplete Address

If you provide an incorrect or incomplete address:

Before shipment:

• We may detect the issue and contact you

• You provide correct address, we ship

After shipment (undeliverable):

• Package returned to us (may take weeks)

• You must pay for reshipment to correct address

• Original shipping cost is not refunded

We strongly recommend verifying your address at checkout. Use address auto-complete when available.

14. Lost or Stolen Packages

14.1 Definition of “Lost” Package

VTD Global LLC considers a package lost when:

• Domestic: No tracking updates for 15+ consecutive business days AND delivery window has passed by 10+ days

• International: No tracking updates for 25+ consecutive business days AND delivery window has passed by 15+ days

Do not assume a package is lost if it has only been a few days. Carriers experience delays, especially during holidays and weather events.

14.2 Lost Package Process

If you believe your package is lost:

1. Check tracking – Confirm no updates within the timeframes above

2. Contact carrier – Ask if they have additional information

3. Contact VTD Global LLC – Email datvtdllc@gmail.com with your order number

4. We investigate – File claim with carrier (2-4 weeks domestic, 4-8 weeks international)

5. Resolution – If carrier confirms loss, we offer replacement (free) or full refund

14.3 Stolen Packages After Delivery

VTD Global LLC is not responsible for packages stolen after tracking shows “Delivered.”

What you can do:

• Check with neighbors and building management

• File police report (for insurance or claims)

• Contact carrier – they may have GPS evidence of delivery location

• Check if your credit card offers purchase protection for theft

To prevent theft:

• Select signature confirmation at checkout

• Ship to your workplace

• Use a package locker service (Amazon Hub, UPS Store mailbox)

• Install a doorbell camera

14.4 Insurance Coverage

VTD Global LLC includes $100 of insurance on every shipment at no cost to you.

For orders valued over $100:

• Additional insurance can be purchased during checkout (nominal fee)

• Without additional insurance, maximum claim value is $100

Insurance claims:

• Filed by VTD Global LLC on your behalf

• Require documentation (order confirmation, tracking, photos of damage if applicable)

• Carrier may take 2-8 weeks to process

15. Damaged in Transit

15.1 What to Do If Your Order Arrives Damaged

We take damage very seriously. If your product arrives damaged:

Step 1: Do Not Discard Packaging

• Carriers require original packaging for damage claims

• Keep the box, packing materials, and product

Step 2: Photograph Everything

• Photos needed:

  • Damaged area(s) of product (close up)

  • Entire product showing damage

  • Shipping box (all sides, showing any external damage)

  • Packaging materials inside

Step 3: Contact Us Within 7 Days

• Email datvtdllc@gmail.com

• Subject line: “DAMAGED ORDER – [Order Number]”

• Attach photos

• Describe the damage

Step 4: Wait for Resolution

• We will respond within 24 hours

• May request additional photos or information

• We will offer replacement (preferred) or full refund

Step 5: Replacement or Refund

• Replacement: We ship new item at no cost – you keep or discard damaged item

• Refund: We refund complete purchase price including shipping

15.2 Minor Damage vs. Major Damage

15.3 Time Limit for Damage Claims

Damage claims must be reported within 7 calendar days of delivery.

• After 7 days, we assume damage occurred after delivery

• Late claims will be evaluated case by case (approval unlikely)

16. Incorrect Shipping Address

16.1 Customer-Provided Incorrect Address

You are responsible for providing a complete and accurate shipping address.

If you realize you provided an incorrect address:

Before shipment (within 2 hours of order):

• Email datvtdllc@gmail.com immediately

• Likely can correct at no charge

After shipment:

• We cannot redirect packages once with carrier

• Package will likely be returned to us as undeliverable

• You will need to pay for reshipment ($8-25domestic,$20-50 international)

• Original shipping cost is non-refundable

16.2 Our Address Error

If VTD Global LLC makes an address error (rare):

• We will correct at our expense

• You will receive your order as expected

• No cost to you

17. Order Splitting and Partial Shipments

17.1 When Orders Are Split

VTD Global LLC may split your order into multiple shipments when:

• Some items are in-stock, others are custom (custom takes longer)

• Items ship from different warehouses

• Order is too large for a single box

17.2 No Additional Cost for Split Shipments

You are not charged extra when we split your order – we absorb the additional shipping costs.

17.3 Tracking for Split Shipments

Each shipment receives its own tracking number. You will receive separate shipping confirmation emails for each box.

18. Business Days and Holidays

18.1 Definition of Business Days

For all shipping timelines, “business days” means:

• Monday through Friday

• Excluding major U.S. federal holidays

• Excluding weekends (Saturday, Sunday)

Business days do NOT include: Saturday, Sunday, or holidays listed below.

18.2 Holidays Observed by VTD Global LLC

Our facility is closed on these U.S. holidays (no processing or shipping):

• New Year’s Day (January 1)

• Memorial Day (Last Monday in May)

• Independence Day (July 4)

• Labor Day (First Monday in September)

• Thanksgiving Day (Fourth Thursday in November)

• Day after Thanksgiving (Limited operations)

• Christmas Eve (Limited operations)

• Christmas Day (December 25)

• New Year’s Eve (Limited operations)

Carriers also observe these holidays – no deliveries or pickups on these dates.

18.3 Impact of Holidays on Shipping

Example: You order on the Wednesday before Thanksgiving with 1-3 day processing.

• Wednesday: Order placed (processing day 1)

• Thursday: Thanksgiving (holiday – not counted)

• Friday: Day after Thanksgiving (limited – may be counted as 0.5 day)

• Monday: Processing continues

• Tuesday or Wednesday: Ships

Expect delays of 2-5 days during major holiday weeks.

19. Weather and Force Majeure Delays

19.1 Weather Delays

Severe weather can delay both processing (if our facility is affected) and transit (carrier delays).

Examples:

• Hurricanes in Gulf Coast or East Coast

• Blizzards in Midwest or Northeast

• Wildfires in West

• Flooding anywhere

VTD Global LLC is not responsible for weather delays. Carriers suspend operations and delivery guarantees during weather events.

19.2 Force Majeure

See our Terms and Conditions for full Force Majeure provisions. Events beyond our reasonable control (natural disasters, pandemics, strikes, government actions) suspend our shipping obligations during the event.

19.3 Communication During Delays

If widespread delays occur, we will:

• Post updates on our website homepage

• Send email notifications to affected customers (when possible)

• Extend processing time estimates transparently

We appreciate your patience during unavoidable delays.

20. Shipping Restrictions

20.1 Prohibited Items for Shipping

VTD Global LLC does not ship:

• Hazardous materials (flammable, corrosive, explosive)

• Liquids (including paints or stains)

• Batteries

• Aerosols

• Perishable goods

None of these are our products, so this restriction rarely applies.

20.2 Size and Weight Limits

Carriers impose limits:

• Maximum length: 108 inches

• Maximum length + girth: 130 inches (USPS) or 165 inches (UPS/FedEx)

• Maximum weight: 70 lbs (USPS) or 150 lbs (UPS/FedEx)

Our products rarely exceed these limits. If yours does, we will contact you.

20.3 Restricted Delivery Locations

We cannot ship to:

• International addresses not on our approved list

• Countries under U.S. sanctions

• Freight forwarders (we reserve the right to cancel forwarder orders)

21. Contact Information for Shipping Issues

21.1 How to Reach Us

For any shipping-related question or issue:

When emailing about shipping, include:

• Your order number

• Tracking number (if available)

• Description of the issue

• Photos (for damage claims)

21.2 Response Times

Summary Table: Shipping Policy at a Glance

VTD Global LLC is committed to delivering your beautiful wall decor, wooden signs, and metal signs safely and on time. Thank you for choosing us to help transform your space.

For any shipping questions not answered here, please contact us at datvtdllc@gmail.com or call +84869274918.

VTD Global LLC – Transforming Spaces, One Sign at a Time