Privacy Policy

Your Privacy Matters to Us

At VTD Global LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, under what circumstances we share it, and the rights you have regarding your data.

This Privacy Policy applies to:

• Our website: vtdglobal.store

• Any products or services you purchase from us

• Your communications with us via email, phone, or mail

• Any interactions you have with VTD Global LLC

By using our website or purchasing our products, you consent to the data practices described in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this Privacy Policy, you must not use our website or provide us with your personal information.

VTD Global LLC Contact Information for Privacy Questions:

• Email: datvtdllc@gmail.com

• Phone: +84869274918

• Mail: 1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110 US

• Website: vtdglobal.store

1. Information We Collect

1.1 Categories of Personal Information

VTD Global LLC collects the following categories of personal information:

1.2 Payment Information – Important Note

VTD Global LLC does NOT collect, process, or store complete credit or debit card numbers.

All payment information is collected directly by Stripe, our PCI DSS Level 1 certified payment processor. Stripe handles:

• Full credit/debit card numbers

• Card expiration dates

• CVV/CVC security codes

• Cardholder names

• Billing addresses

What VTD Global LLC receives from Stripe:

• The last 4 digits of your card (for reference and customer service)

• Card type (Visa, Mastercard, etc.)

• Billing address (for verification and tax calculation)

• Payment status (approved, declined, refunded)

We never see or store your complete card information. For more information about Stripe’s privacy practices, visit: https://stripe.com/privacy

1.3 Information You Voluntarily Provide

You provide personal information to VTD Global LLC when you:

• Create an account on vtdglobal.store

• Place an order (as a guest or registered user)

• Sign up for our email newsletter

• Contact customer service (email, phone, or contact form)

• Submit a product review or rating

• Upload photos of our products in your space

• Request a custom or personalized sign

• Participate in a promotion, contest, or survey

• Apply for wholesale or bulk pricing

The information you provide typically includes:

• Your full name

• Email address

• Phone number (for shipping and order updates)

• Shipping address (street, city, state, zip code, country)

• Billing address (if different from shipping)

• Your product preferences and customization requests

• Any additional information you choose to share in messages to us

1.4 Information Automatically Collected

When you visit vtdglobal.store, certain information is automatically collected:

Device Information:

• IP address (unique identifier for your internet connection)

• Browser type and version (Chrome, Safari, Firefox, Edge, etc.)

• Operating system (Windows, macOS, iOS, Android)

• Device type (desktop, tablet, mobile)

• Screen resolution

Usage Information:

• Pages you visit

• Time and date of your visit

• Time spent on each page

• Links you click

• Search queries you enter

• Products you view, add to cart, or purchase

• Referring website (how you found us)

• Exit pages

Cookies and Similar Technologies:

• Session cookies (temporary, expire when you close browser)

• Persistent cookies (remain until deleted or expire)

• Web beacons, pixels, and tracking tags

For more information about cookies, see Section 5.

1.5 Information from Third Parties

VTD Global LLC may receive information about you from:

We do not purchase or rent third-party marketing lists. All information we receive is for operational purposes (payment, shipping, fraud prevention) or from your direct interactions.

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2. How We Collect Information

VTD Global LLC collects information through the following methods:

2.1 Direct Collection from You

• Order forms – When you complete checkout

• Account registration – When you create an account

• Contact forms – When you email or use our contact form

• Phone calls – When you call +84869274918 (calls may be recorded for quality assurance with your consent)

• Reviews and ratings – When you submit product feedback

• Custom order requests – When you provide text, images, or specifications

2.2 Automatic Collection via Technology

• Cookies – Small text files stored on your device

• Log files – Server logs that record website activity

• Web beacons – Invisible pixels that track email opens and page visits

• Analytics tools – Google Analytics and similar services

2.3 Collection from Third Parties

• Payment processors – Transaction status and verification results

• Shipping carriers – Delivery confirmation and tracking events

• Email service providers – Open rates and click rates for our emails

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3. How We Use Your Information

3.1 Primary Uses

VTD Global LLC uses your personal information for the following business purposes:

3.2 Secondary Uses

We may also use your information for:

• Abandoned cart reminders – If you add items to cart but do not complete checkout, we may send a follow-up email (you may opt out)

• Product review requests – After your order is delivered, we may ask you to leave a review

• Customer satisfaction surveys – To improve our products and service

• Custom product proofs – To show you a digital preview before manufacturing

• Internal training – To improve customer service quality (call recordings)

3.3 Aggregated and Anonymized Data

We may aggregate and anonymize personal information to create non-identifiable data for:

• Statistical analysis

• Industry benchmarking

• Marketing research

• Business planning

Aggregated data does not identify you personally and is not subject to privacy restrictions under this policy.

3.4 What We Do NOT Do With Your Information

VTD Global LLC never:

• Sells your personal information to third parties (see Section 12 for California definition)

• Shares your information for third-party marketing without your explicit consent

• Uses your information for automated decision-making or profiling that significantly affects you

• Collects sensitive personal information (health, race, religion, political views, biometrics)

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4. Legal Basis for Processing (For International Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information under the following legal bases:

You have the right to withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

You have the right to object to processing based on legitimate interests. Contact us at datvtdllc@gmail.com with “OBJECTION” in the subject line.

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5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your actions and preferences over time.

VTD Global LLC uses cookies for essential and non-essential purposes.

5.2 Types of Cookies We Use

5.3 Specific Cookies Used on vtdglobal.store

5.4 Managing Cookies

You can control cookies through your browser settings:

Disabling non-essential cookies will not affect your ability to place orders – you can still shop and checkout.

Disabling essential cookies will break website functionality (cart, login, checkout).

5.5 Other Tracking Technologies

Web Beacons (Tracking Pixels):

• 1×1 pixel images embedded in emails or webpages

• Used to track email opens, link clicks, and page visits

• Present in our promotional emails and order confirmation emails

Local Storage:

• Similar to cookies but with larger storage capacity

• Used for persistent cart contents and user preferences

Session Storage:

• Temporary storage that clears when you close your browser

• Used for temporary data during checkout

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6. Third-Party Services and Data Sharing

6.1 Service Providers

VTD Global LLC shares your personal information with trusted third-party service providers who perform functions on our behalf:

All service providers are contractually obligated to:

• Use your information only for the specified purposes

• Maintain appropriate security measures

• Not sell or share your information for their own purposes

• Comply with applicable privacy laws

6.2 Business Transfers

If VTD Global LLC is involved in a merger, acquisition, asset sale, bankruptcy, or reorganization:

• Your personal information may be transferred as a business asset

• We will notify you via email and/or prominent website notice

• The acquirer must honor this Privacy Policy or provide notice of changes

6.3 Legal Disclosures

We may disclose your information without notice if required to:

• Comply with a subpoena, court order, or other legal process

• Protect our rights, property, or safety (or those of others)

• Investigate and defend against legal claims

• Enforce our Terms and Conditions

• Detect, prevent, or address fraud, security, or technical issues

6.4 What We Do NOT Share

VTD Global LLC does NOT share your information for:

• Third-party marketing (we do not sell or rent your email address)

• Cross-context behavioral advertising (except as permitted by law)

• Any purpose not described in this Privacy Policy

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7. Data Security

7.1 Security Measures

VTD Global LLC implements robust security measures to protect your personal information:

Technical Safeguards:

• SSL/TLS encryption – All data transmitted between your browser and our website is encrypted (look for “https” and padlock icon)

• Firewalls – Protect our servers from unauthorized access

• Secure data centers – Hosting providers with physical and logical security controls

• Access controls – Employee access limited to necessary information and purposes

• Regular security assessments – Vulnerability scans and penetration testing

• Data minimization – We collect only what we need

Administrative Safeguards:

• Employee training – Privacy and security awareness for all staff

• Written policies – Data handling, breach response, access control

• Vendor management – Security reviews of third-party service providers

Physical Safeguards:

• Secure facilities – Our office and warehouse have access controls

• Document destruction – Paper records shredded when no longer needed

7.2 Payment Security (Stripe)

Because VTD Global LLC does not store credit card information, our security risk is significantly reduced.

Stripe’s security measures include:

• PCI DSS Level 1 certification (highest level)

• End-to-end encryption

• Tokenization (replaces card numbers with tokens)

• Machine learning fraud detection

• Regular third-party audits

For Stripe’s security details: https://stripe.com/security

7.3 No Guarantee of Absolute Security

While we implement industry-standard security, no method of transmission over the internet or electronic storage is 100% secure.

We cannot guarantee absolute security. However, we will notify you promptly if we become aware of a data breach affecting your information, as required by applicable law.

7.4 What You Can Do to Protect Your Information

You play a role in keeping your information secure:

• Use a strong, unique password for your VTD Global LLC account (do not reuse passwords)

• Do not share your account password with anyone

• Log out of your account after using a shared or public computer

• Be cautious of phishing emails – we will never ask for your password or full credit card number via email

• Keep your browser and operating system updated

If you suspect unauthorized access to your account, contact us immediately at datvtdllc@gmail.com.

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8. Data Retention

8.1 How Long We Keep Your Information

VTD Global LLC retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

8.2 Data Deletion

When data is no longer needed:

• It is securely deleted from our active systems

• Backup copies may persist for up to 90 days (then deleted)

• Anonymized or aggregated data may be retained indefinitely

To request deletion of your personal information, see Section 9 (Your Rights).

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9. Your Rights and Choices

9.1 Rights for All Users

Regardless of where you live, you have the following rights regarding your personal information:

To exercise your rights, contact us at datvtdllc@gmail.com with “PRIVACY REQUEST” in the subject line.

We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

9.2 Verification Process

To protect your privacy, we verify identity before processing requests:

Verification may require:

• Your order number (if applicable)

• Email address used for orders

• Photo ID (for sensitive requests)

• Answering questions about your account or order history

We will not process requests from third parties without proof of authorization.

9.3 Fees

VTD Global LLC does not charge a fee for exercising your rights. For excessive, repetitive, or manifestly unfounded requests, we may charge a reasonable fee or refuse to act.

9.4 Marketing Opt-Out

To stop receiving marketing emails:

• Click the “Unsubscribe” link at the bottom of any marketing email

• Reply to any marketing email with “UNSUBSCRIBE” in subject line

• Email datvtdllc@gmail.com with “UNSUBSCRIBE” and your email address

Effect of unsubscribing:

• You will stop receiving promotional emails (sales, new products, newsletters)

• You will continue to receive transactional emails (order confirmations, shipping updates, customer service responses)

Processing time: Up to 5 business days for unsubscribes. You may receive a few emails during that period.

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10. Children’s Privacy

10.1 No Collection from Children Under 13

VTD Global LLC does not knowingly collect personal information from children under 13 years of age.

• Our website and products are directed to adults (18+)

• We do not target or market to children

• If you are under 13, do not use our website or provide any information

10.2 What We Do If We Learn of Child Data

If we discover that we have collected personal information from a child under 13:

1. We will delete that information immediately

2. We will not use it for any purpose

3. We will take reasonable steps to prevent future collection

If you believe a child under 13 has provided us with personal information, please contact us at datvtdllc@gmail.com.

10.3 Ages 13-17

If you are between 13 and 17 years old:

• You may use our website only with parental or guardian involvement

• Your parent or guardian must agree to these terms and this Privacy Policy

• We will treat you as a minor but still collect information as described

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11. International Data Transfers

11.1 Transfer to the United States

VTD Global LLC is located in the United States. Your personal information will be transferred to and processed in the United States.

• U.S. privacy laws may differ from those in your country

• By using our website, you consent to this transfer

11.2 Adequacy and Safeguards

For users in the European Economic Area (EEA), United Kingdom, or Switzerland:

• The United States has not received an adequacy decision from the European Commission

• We rely on appropriate safeguards for data transfers:

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • For Stripe: Stripe is Privacy Shield certified (now using SCCs)

  • For other processors: Contractual obligations to protect data

You may request a copy of our Standard Contractual Clauses by emailing datvtdllc@gmail.com.

11.3 International User Responsibilities

If you are located outside the United States:

• You are responsible for complying with your local laws

• You acknowledge that U.S. laws may provide less protection than your local laws

• You consent to the transfer, processing, and storage of your data in the United States

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12. California Privacy Rights (CCPA)

12.1 CCPA Notice

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights.

The CCPA defines “personal information” broadly and requires specific disclosures about “selling” and “sharing” data.

12.2 Right to Know

You have the right to request that VTD Global LLC disclose:

• Categories of personal information we collected about you

• Categories of sources from which we collected information

• Business purpose for collecting or selling information

• Categories of third parties with whom we shared information

• Specific pieces of personal information we hold about you

12.3 Right to Delete

You have the right to request deletion of your personal information, subject to exceptions such as:

• Completing a transaction for which information was collected

• Detecting security incidents or fraud

• Complying with legal obligations

• Exercising free speech or other rights

12.4 Right to Opt-Out of Sale/Sharing

VTD Global LLC does NOT sell personal information as defined by the CCPA.

• We do not exchange your data for monetary consideration

• We do not share your data for cross-context behavioral advertising (except via cookies – see below)

Regarding cookies for advertising: We use Google Analytics, Facebook Pixel, and similar tools. These may be considered “sharing” under CCPA. You can opt out of these cookies via our cookie banner or browser settings.

To opt out of “sharing” for advertising purposes:

• Enable “Do Not Track” in your browser (see Section 18)

• Use Global Privacy Control (GPC) if supported by your browser

• Email datvtdllc@gmail.com with “CCPA OPT-OUT” and your IP address

12.5 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. This means we will not:

• Deny you goods or services

• Charge different prices or rates

• Provide a different level of service quality

• Suggest you will receive a different price or service

However, certain products (like custom signs) may be impossible without personal information. We will explain if your request prevents us from fulfilling orders.

12.6 Authorized Agent

You may designate an authorized agent to make CCPA requests on your behalf.

Requirements:

• Provide signed written permission authorizing the agent

• Verify your identity directly with us

• Agent must provide proof of authorization

12.7 CCPA Metrics

For transparency, VTD Global LLC will annually disclose:

• Number of CCPA requests received

• Number of requests complied with (in whole or part)

• Number of requests denied

• Average response time

These metrics will be available upon request to datvtdllc@gmail.com.

12.8 Shine the Light (California Civil Code Section 1798.83)

California residents may request information about our disclosure of personal information to third parties for direct marketing purposes.

VTD Global LLC does not disclose personal information to third parties for their direct marketing purposes. Therefore, no action is required.

If you have questions, contact datvtdllc@gmail.com.

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13. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of their personal information.

VTD Global LLC does not sell personal information as defined by Nevada law. If you still wish to register an opt-out (to be safe), contact datvtdllc@gmail.com with “NEVADA OPT-OUT” in the subject line.

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14. Virginia, Colorado, Connecticut, Utah Privacy Rights

If you reside in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), or Utah (UCPA), you have additional rights:

To exercise these rights: Email datvtdllc@gmail.com with the name of your state in the subject line.

Appeals process: If we deny your request, you may appeal within 30 days by emailing with “APPEAL” in the subject line. We will respond within 45 days.

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15. Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, the Personal Information Protection and Electronic Documents Act (PIPEDA) applies.

Your rights under PIPEDA:

• Accountability – We are responsible for your information

• Identifying purposes – We explain why we collect data

• Consent – We obtain your consent (express or implied)

• Limiting collection – We collect only what is necessary

• Limiting use, disclosure, retention – We use data only for stated purposes

• Accuracy – We keep information accurate

• Safeguards – We protect your data

• Openness – This policy is available to you

• Individual access – You may request your data

• Recourse – You may challenge our compliance

To raise a concern with the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/en/

VTD Global LLC will cooperate with the OPC to resolve complaints.

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16. UK and EU Privacy Rights (GDPR)

16.1 GDPR Applicability

If you are located in the European Economic Area (EEA) or United Kingdom, the General Data Protection Regulation (GDPR) or UK GDPR applies to our processing of your personal information.

Our Data Protection Officer (DPO) can be contacted at: datvtdllc@gmail.com (attention: DPO)

16.2 Your GDPR Rights

16.3 Exercising Your GDPR Rights

To exercise any GDPR right:

• Email datvtdllc@gmail.com with “GDPR REQUEST” in the subject line

• Specify which right you are exercising

• Provide your full name and email address associated with your account

We will respond within 30 days (extendable to 60 days for complex requests).

If we deny your request, we will explain why and inform you of your right to complain to your supervisory authority.

16.4 Supervisory Authorities

You have the right to lodge a complaint with your local data protection authority:

• UK: Information Commissioner’s Office (ICO) – https://ico.org.uk

• Germany: Bundesbeauftragter für den Datenschutz – https://www.bfdi.bund.de

• France: CNIL – https://www.cnil.fr

• Other EU countries: See https://edpb.europa.eu/about-edpb/about-edpb/members_en

We encourage you to contact us first so we can resolve your concern directly.

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17. Email and SMS Communications

17.1 Email Communications

VTD Global LLC sends two types of emails:

Transactional Emails (Required, No Opt-Out):

• Order confirmations

• Shipping confirmations and tracking

• Customer service responses

• Password reset emails

• Account notifications

• Return/refund updates

Marketing Emails (Opt-Out Available):

• New product announcements

• Sales and promotions

• Newsletters

• Product recommendations

• Abandoned cart reminders

Marketing email frequency: Typically 2-6 emails per month.

17.2 SMS Communications

Currently, VTD Global LLC does not send SMS marketing messages.

Transactional SMS: We may send order updates via SMS only if you provide your phone number and opt in during checkout. Standard message and data rates apply.

To opt out of SMS: Reply “STOP” to any message.

17.3 Email Analytics

Our marketing emails contain tracking pixels that tell us:

• Whether you opened the email

• Which links you clicked

• The time and date of opens/clicks

We use this data to improve email content and frequency. You cannot opt out of email analytics except by unsubscribing from marketing emails altogether.

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18. Do Not Track Signals

Some browsers have a “Do Not Track” (DNT) feature that sends a signal to websites requesting that they not track the user.

VTD Global LLC does not currently respond to DNT signals because there is no consistent industry standard for interpreting DNT.

We do, however:

• Provide cookie consent options

• Offer opt-outs for marketing cookies

• Comply with CCPA, GDPR, and other laws regarding tracking

For alternative ways to control tracking:

• Use browser privacy extensions (Privacy Badger, Ghostery)

• Block third-party cookies in browser settings

• Use incognito/private browsing mode

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19. Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram, Pinterest)

• Payment processors (Stripe)

• Shipping carriers (USPS, UPS, FedEx)

• Review platforms

VTD Global LLC is not responsible for the privacy practices of these third-party websites.

We encourage you to read the privacy policies of any website you visit – they may collect information differently than we do.

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20. Changes to This Privacy Policy

20.1 Policy Updates

VTD Global LLC reserves the right to update this Privacy Policy at any time.

• Minor changes (clarifications, typo corrections, non-material updates) – Effective immediately upon posting

• Material changes (new data collection, new sharing practices, changes to your rights) – We will provide prominent notice

Notice of material changes will include:

• Pop-up or banner on our website (first visit after change)

• Email notification to active customers (if we have your email address)

• Updated “Last Updated” date at bottom of policy

20.2 Your Continued Use

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

If you do not agree with the changes, you must:

1. Stop using our website

2. Request deletion of your account and personal information

20.3 Review Period

We encourage you to review this Privacy Policy periodically. The “Last Updated” date at the bottom indicates when changes were made.

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21. Contact Information for Privacy Inquiries

21.1 How to Reach Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices:

21.2 Response Commitment

We commit to:

• Acknowledging your privacy inquiry within 3 business days

• Providing a substantive response within 30 days (or as required by law)

• Escalating complex issues to management for resolution

• Documenting all privacy requests for compliance purposes

21.3 Complaints

If you are not satisfied with our response, you may:

1. Contact our Privacy Officer again – Request escalation

2. File a complaint with your local privacy regulator – See Section 16.4 for GDPR, Section 15 for Canada, Section 12 for California

3. Seek legal advice – You may have private right of action under some laws

VTD Global LLC will cooperate with regulatory authorities to resolve complaints.

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Summary: Your Privacy Rights at a Glance

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Final Acknowledgment

By using vtdglobal.store, creating an account, or purchasing products from VTD Global LLC, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

If you have questions, please contact us before using our website.

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VTD Global LLC – Transforming Spaces, One Sign at a Time