Asked Questions (FAQ)

Everything You Need to Know About VTD Global LLC – Wall Decor, Wooden Signs, Metal Signs

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Welcome to Our FAQ Center

At VTD Global LLC, we understand that shopping for wall decor – especially online – comes with questions. What materials do we use? How long will shipping take? Can you create a custom sign with my family name? What happens if my order arrives damaged?

This comprehensive FAQ page answers the most common questions from our customers across the United States and around the world. We’ve organized questions into clear categories so you can quickly find the information you need. If your question isn’t answered here, please don’t hesitate to contact our customer experience team directly.

Contact Information:

• Email: datvtdllc@gmail.com

• Phone: +84869274918

• Website: vtdglobal.store

• Address: 1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110 US

1. Products and Materials

1.1 What types of products does VTD Global LLC sell?

VTD Global LLC specializes in three main categories:

• Wall Decor – A broad range of artistic pieces designed to enhance your walls, including canvas-style prints, framed artwork, decorative panels, and more.

• Wooden Signs – Signs crafted from solid wood, featuring printed designs, routed text, painted graphics, or a combination. Our wooden signs range from rustic farmhouse styles to modern minimalist designs.

• Metal Signs – Signs made from heavy-gauge aluminum or steel, with high-resolution printed graphics, embossed details, or etched finishes. Metal signs offer exceptional durability and a sleek, industrial-chic aesthetic.

Each product is designed, manufactured, and quality-inspected to meet our rigorous standards before shipping to you.

1.2 What materials are used in your wooden signs?

Our wooden signs are made from solid wood – never particle board, MDF (medium-density fiberboard), or plywood substitutes unless explicitly stated.

Wood types we commonly use include:

• Pine – Affordable, lightweight, with subtle grain patterns

• Birch – Smooth surface, excellent for detailed printing

• Cedar – Naturally resistant to moisture, beautiful reddish tones

• Reclaimed wood (when available) – Unique character with environmental benefits

Wood finishes:

• Natural (clear-coated to protect while showing grain)

• Whitewashed (light, distressed appearance)

• Dark walnut (rich, traditional look)

• Custom stains (available for larger orders)

Important note about wood: Because wood is a natural material, each sign has unique grain patterns, color variations, and minor characteristics (knots, mineral streaks). These are not defects – they are features that make each piece one-of-a-kind.

1.3 What materials are used in your metal signs?

VTD Global LLC metal signs are manufactured using two primary materials:

Metal finishes:

• Glossy (vibrant colors, reflective surface)

• Matte (low reflection, modern appearance)

• Brushed (textured, industrial look)

• Powder-coated (weather-resistant for outdoor use)

All metal signs receive a protective clear coat to resist scratching, fading, and minor moisture exposure.

1.4 Are your products safe for indoor use?

Yes – absolutely. VTD Global LLC uses only non-toxic inks, paints, and sealants on all products. Our wooden and metal signs are safe for use in:

• Living rooms and family rooms

• Bedrooms and nurseries

• Kitchens and dining areas

• Home offices and studies

• Bathrooms (with reasonable ventilation)

• Children’s playrooms

For nurseries and children’s rooms: We recommend mounting signs securely and out of reach of very young children who might pull them down. The materials themselves contain no harmful chemicals.

1.5 Can your products be used outdoors?

Some VTD Global LLC products are suitable for outdoor use; others are not.

Outdoor-friendly products:

• Metal signs with powder-coated or weather-resistant finishes

• Wooden signs specifically labeled “outdoor rated” (treated with weather-resistant sealants)

• Signs made from cedar or other naturally rot-resistant woods

Not recommended for outdoor use:

• Standard wooden signs (unless labeled outdoor)

• Metal signs without weather-resistant coating

• Products with paper or unprotected printed surfaces

If you plan to display a sign outdoors:

• Choose products explicitly marked for outdoor use

• Avoid direct, constant exposure to rain, snow, or sprinklers

• Consider placing under an awning or overhang for protection

• Bring indoors during extreme weather or winter months

1.6 What sizes are available?

VTD Global LLC offers products in a wide range of sizes to fit any wall space.

Common size ranges:

• Small: 6 x 6 inches up to 10 x 10 inches (ideal for desks, shelves, or gallery walls)

• Medium: 12 x 12 inches up to 18 x 24 inches (most popular for living rooms and bedrooms)

• Large: 24 x 24 inches up to 36 x 48 inches (statement pieces for large walls)

• Extra Large: Custom sizes available upon request

Each product listing includes exact dimensions in inches and centimeters. We recommend measuring your wall space before ordering and using painter’s tape to outline the dimensions on your wall to visualize scale.

1.7 Do product colors look exactly like the photos on my screen?

We strive for accurate color representation, but some variation is normal.

Factors that affect color perception:

• Your device’s screen calibration and brightness

• Ambient lighting in your room

• Natural material variations (wood absorbs ink differently)

What VTD Global LLC guarantees:

• Colors will be recognizable and consistent with product descriptions

• We do not use deceptive editing to make colors appear different than reality

• If a product’s color significantly differs from what we advertised (not just your screen’s interpretation), please contact us for resolution

1.8 Do you offer eco-friendly or sustainable products?

Yes – sustainability is one of our core values at VTD Global LLC.

Our sustainable practices include:

• Responsible wood sourcing – Our wood comes from managed forests with responsible harvesting practices

• Recyclable packaging – Cardboard, paper, and biodegradable materials for shipping

• Waste reduction – Manufacturing processes optimized to minimize offcuts and scrap

• Durable products – Longer-lasting items mean less frequent replacement

• Reclaimed wood options – Available for select products (subject to availability)

We are actively working toward carbon-neutral shipping by 2030. If sustainability is important to you, please check individual product descriptions for eco-friendly labels.

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2. Customization and Personalization

2.1 Do you offer custom or personalized signs?

Yes – VTD Global LLC specializes in custom and personalized wall decor.

Common customization options include:

• Family name signs (e.g., “The Smith Family Est. 2020”)

• Wedding and anniversary signs (couple names, wedding date)

• Custom quotes or sayings (your chosen text)

• House numbers and address plaques

• Business signage (company names, logos)

• Memorial and tribute signs

• Pet name signs

• Sports team and hobby signs

To request a custom sign:

1. Email datvtdllc@gmail.com with “CUSTOM SIGN REQUEST” in the subject line

2. Provide your desired text, font style preference, size, and color scheme

3. Include any inspiration images or design references

4. We will respond with a quote, proof, and estimated timeline

2.2 How does the custom design process work?

Our custom design process typically follows these steps:

Total typical timeline from inquiry to delivery: 2-4 weeks depending on complexity and your responsiveness.

2.3 What information do I need to provide for a custom sign?

To ensure your custom sign is perfect, please provide:

Required information:

• Exact text (spelling, capitalization, punctuation)

• Preferred font style (script, serif, sans-serif, block, etc.)

• Desired dimensions (height x width)

• Preferred color scheme (background, text, accents)

• Material preference (wood or metal)

Helpful but optional information:

• Photos of your room or space (for size/color advice)

• Examples of signs you like (from our site or elsewhere)

• Any specific deadline (e.g., wedding date, birthday)

Double-check spelling, dates, and numbers before submitting. VTD Global LLC is not responsible for customer-provided errors.

2.4 What is the cost for custom signs?

Custom sign pricing varies based on several factors:

Typical price ranges (estimates only – request a quote):

• Small custom wooden sign (8×10 inches): $25-$40

• Medium custom wooden sign (12×18 inches): $40-$65

• Large custom wooden sign (18×24 inches): $65-$100

• Metal signs: generally $10-20 higher than comparable wood sizes

We provide firm quotes with no hidden fees. Contact datvtdllc@gmail.com for an exact price for your design.

2.5 Can you reproduce my logo or specific artwork?

VTD Global LLC can reproduce logos and existing artwork subject to certain conditions.

We can reproduce:

• Your original artwork (you own the rights)

• Your business logo (you own or have license to use)

• Public domain images (no copyright restrictions)

We cannot reproduce:

• Copyrighted artwork you do not own (Disney characters, sports team logos, famous paintings, etc.)

• Trademarked brand logos without permission

• Photographs of celebrities or public figures (commercial use restrictions)

By submitting artwork, you represent that you have the legal right to use it. VTD Global LLC reserves the right to reject any order that we believe infringes third-party rights.

2.6 Can I see a preview before my custom sign is made?

Absolutely. VTD Global LLC provides a digital proof (image file) showing exactly how your custom sign will look.

What to expect from proofs:

• Digital representation – not a physical sample

• Shows text, layout, colors, and approximate proportions

• Colors may vary slightly from final product due to printing and material differences

Proof review process:

1. We email you a proof link or attachment

2. You review carefully – check spelling, dates, spacing

3. You approve in writing OR request changes (up to 3 rounds included)

4. We begin production only after receiving your approval

Important: Once you approve the proof and production begins, changes cannot be made and returns are not accepted for customer-approved designs.

2.7 Can I cancel a custom order?

Custom order cancellations are limited because production begins soon after approval.

If you need to cancel, contact us immediately. The sooner you communicate, the more likely we can accommodate your request.

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3. Placing an Order

3.1 How do I place an order on vtdglobal.store?

Placing an order at VTD Global LLC is simple and secure:

1. Browse Products – Navigate our collections or use search to find items you like

2. Select Options – Choose size, color, material (if applicable)

3. Add to Cart – Click “Add to Cart” button

4. Review Cart – Click cart icon to see your items

5. Proceed to Checkout – Enter shipping and payment information

6. Review Order – Verify all details are correct

7. Submit Order – Click final purchase button

8. Confirmation – Receive email confirmation immediately

You do not need an account to place an order, but creating an account makes checkout faster for future purchases and allows you to track order history.

3.2 Can I order by phone or email?

Yes – VTD Global LLC accepts orders through multiple channels.

For email orders, please include:

• Product name(s) and quantity

• Size preference

• Shipping address

• Billing address

• Phone number (for shipping carrier use)

We will reply with payment instructions (secure Stripe link). Do not send credit card information via email.

3.3 How do I know my order was received?

After placing an order on our website, you will receive:

1. Immediate on-screen confirmation – Thank you page with order number

2. Email confirmation – Sent to the email address you provided (within 5 minutes)

If you do not receive email confirmation:

• Check your spam or junk folder

• Verify you entered your email correctly

• Wait up to one hour (occasional delays)

• Contact us at datvtdllc@gmail.com

Your order number is important – please save it for tracking and customer service.

3.4 Can I change or cancel my order after placing it?

Order changes and cancellations are subject to timing:

Within 2 hours of placing order:

• Changes or cancellations usually possible

• Contact us immediately with your order number

• No fees for changes/cancellations

Between 2-24 hours after order:

• Changes may be possible if production hasn’t started

• Cancellation may incur small fee (if payment processing costs incurred)

• Contact us immediately – we will advise

After 24 hours or if production has begun:

• Changes generally not possible

• Cancellation not possible

• You will need to receive the order and use our return policy (if eligible)

To request changes: Email datvtdllc@gmail.com with “ORDER CHANGE – [Your Order Number]” in subject line.

3.5 What information do I need to provide at checkout?

To complete your purchase, you will need:

Required:

• Full name (as it appears on your payment method)

• Complete shipping address (street, city, state, zip code, country)

• Billing address (if different from shipping)

• Email address (for order confirmation and tracking)

• Phone number (carriers require this for delivery)

For international orders: You may also need to provide your tax ID or customs clearance information (varies by country).

Incorrect or incomplete addresses are the most common cause of shipping delays. Please double-check your information before submitting.

3.6 Will I receive an invoice or receipt?

Yes – every VTD Global LLC order includes documentation.

What you receive:

• Email receipt – Immediately after order placement (includes order number, items, pricing)

• Packing slip – Included inside your package (no pricing, just item names and quantities)

• Tax invoice – Available upon request for business customers

For tax or accounting purposes: Save your order confirmation email. VTD Global LLC can provide copies of receipts for past orders – email datvtdllc@gmail.com with your order number.

3.7 Do you offer gift wrapping or gift messages?

Currently, VTD Global LLC does not offer gift wrapping services. However:

• You may include a gift message during checkout (free text box)

• We will print the message on a separate card included in the package

• Products ship in plain packaging (not obviously branded)

For gift orders:

• Use the recipient’s shipping address

• Use your billing address and payment method

• We will not include pricing information in the package

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4. Payment and Billing

4.1 What payment methods do you accept?

VTD Global LLC accepts the following secure payment methods:

• Credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club

• Debit cards: Any card with Visa/Mastercard logo

• Apple Pay (on supported Apple devices)

• Google Pay (on Android devices and Chrome browser)

We do not accept:

• Cash, checks, or money orders

• PayPal (currently – under consideration for future)

• Cryptocurrencies

• Wire transfers (except for large wholesale orders – contact us)

4.2 Is it safe to enter my credit card information on your website?

Yes – VTD Global LLC prioritizes payment security.

Security measures in place:

• Stripe processing – All payments handled by Stripe, a PCI DSS Level 1 certified processor

• Encryption – Your connection is protected by SSL/TLS encryption

• Tokenization – Your actual card number is never stored on our servers

• Fraud monitoring – Automated systems flag suspicious transactions

VTD Global LLC never sees or stores your complete credit card number. Stripe handles all sensitive payment data on their secure infrastructure.

4.3 When is my credit card charged?

The timing of your charge depends on product type:

You may see a temporary authorization hold on your card immediately after ordering. This reduces your available credit but is not an actual charge. The hold typically disappears within 3-7 days.

4.4 Do you charge sales tax?

VTD Global LLC collects sales tax where legally required.

Tax collection applies to:

• Orders shipped within New Mexico (our home state)

• Orders shipped to states where we have economic nexus (based on sales volume)

• Other states as required by changing tax laws

Tax is calculated automatically during checkout based on your shipping address. You will see the exact tax amount before completing your purchase.

International orders: No U.S. sales tax. However, your country may charge import duties, VAT, or customs fees (your responsibility).

4.5 Can I use multiple payment methods for one order?

Currently, VTD Global LLC does not support split payments across multiple cards or payment methods.

• One order = one payment method

• For large orders, you may contact us about alternative arrangements (email datvtdllc@gmail.com)

4.6 My payment was declined – what should I do?

Payment declines are usually issued by your bank, not VTD Global LLC.

Common reasons for decline:

• Insufficient available credit or funds

• Incorrect billing address (must match card statement exactly)

• Card expired

• Bank fraud prevention block (especially for international or large transactions)

• Daily spending limit reached

What to do:

1. Double-check billing address matches your card statement

2. Contact your bank or card issuer to confirm the transaction is authorized

3. Try a different payment method

4. If problems persist, email datvtdllc@gmail.com for assistance

VTD Global LLC cannot override bank declines. We can only retry the transaction once you confirm the issue is resolved.

4.7 How do discount codes work?

VTD Global LLC occasionally offers discount codes for promotions, first-time customers, or email subscribers.

Using discount codes:

• Enter code at checkout in the “Discount Code” field

• Click “Apply” – discount will adjust your total immediately

• Only one discount code per order

• Cannot be combined with other offers unless explicitly stated

Discount code restrictions:

• May exclude certain products (e.g., custom orders, clearance items)

• May require minimum purchase amount

• May be limited to specific customer groups (e.g., new subscribers)

• Expire on stated date – expired codes will not work

If your code doesn’t work: Check expiration date, product restrictions, and minimum purchase requirements. If all conditions are met, contact us.

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5. Shipping and Delivery

5.1 Where does VTD Global LLC ship?

VTD Global LLC ships to:

• United States – All 50 states, including Alaska and Hawaii

• Canada – All provinces

• United Kingdom – England, Scotland, Wales, Northern Ireland

• Australia – All states and territories

• Selected European countries – Germany, France, Italy, Spain, Netherlands

We do not currently ship to: South America, Africa, Asia (except as noted), Russia, or countries under U.S. trade sanctions.

New destinations are being evaluated. If you don’t see your country listed, email datvtdllc@gmail.com – we may be able to accommodate your order.

5.2 How much does shipping cost?

Shipping costs are calculated during checkout based on:

• Delivery destination (domestic vs. international)

• Order weight and dimensions

• Selected shipping speed (standard or expedited)

Typical shipping costs (estimates):

You will see the exact shipping cost before completing your purchase. VTD Global LLC does not profit from shipping – we charge what carriers charge us.

5.3 How long does shipping take?

Total delivery time = Processing time + Transit time

Processing time (time before carrier receives package):

Transit time (time with carrier after processing):

Total typical timeline example (U.S. domestic, in-stock): 1-3 days processing + 3-7 days transit = 4-10 business days total.

These are estimates, not guarantees. Weather, carrier backlogs, customs holds (international), and other factors may extend delivery times.

5.4 Do you offer expedited or express shipping?

For U.S. domestic orders, VTD Global LLC offers expedited shipping (2-3 business days transit).

Important: Expedited shipping refers to transit time only. Processing time (1-3 days for in-stock items) still applies. If you need a product extremely quickly, please contact us before ordering to discuss options.

Expedited shipping is not available for:

• International orders

• Custom or personalized products (need processing time)

• Alaska, Hawaii, or remote addresses

5.5 How can I track my order?

When your order ships, VTD Global LLC sends a shipping confirmation email containing:

• Carrier name (USPS, UPS, FedEx, or international equivalent)

• Tracking number

• Link to carrier tracking page

Tracking updates typically appear within 24 hours of shipment. Carriers may take time to scan packages into their systems.

If tracking shows no updates for several days:

• Wait 48 hours – occasional scanning delays occur

• Check carrier website directly (sometimes more accurate than third-party trackers)

• Contact carrier with your tracking number

• If still unresolved, email datvtdllc@gmail.com

5.6 What happens if my package is lost or delayed?

VTD Global LLC takes shipping issues seriously and will help resolve them.

Lost packages:

• Definition: Tracking shows no movement for 15+ business days (domestic) or 25+ business days (international)

• What to do: Contact us with your order number

• Resolution: We file a claim with the carrier and either replace your order or issue a refund

Delayed packages:

• Definition: Tracking shows movement but estimated delivery date has passed

• What to do: Wait additional time – most delays resolve within 5-7 days

• If still delayed after 10 days beyond estimate: Contact us

VTD Global LLC cannot guarantee carrier performance but will advocate on your behalf and make things right for lost packages.

5.7 Do you ship to PO Boxes or APO/FPO addresses?

Yes – with some limitations.

If shipping to APO/FPO addresses:

• Use the correct military address format

• Expect longer delivery times (handled by military postal system)

• Tracking may stop once package enters military system

5.8 Will I have to pay customs fees for international orders?

International customers are responsible for all customs duties, import taxes, and brokerage fees imposed by their destination country.

VTD Global LLC does NOT:

• Calculate or collect customs fees

• Pre-pay duties or taxes

• Provide refunds for orders refused due to customs fees

Typical charges you may incur:

• VAT (Value Added Tax) – European countries (typically 20%)

• GST (Goods and Services Tax) – Australia, Canada (typically 5-10%)

• Customs processing fees – Carrier charges for clearing customs

• Duty – Varies by product category and country

To estimate potential fees:

• Contact your country’s customs authority

• Use online duty calculators (search “[your country] import duty calculator”)

• Budget 20-40% of order value for potential fees

If you refuse to pay customs fees and the package is abandoned or returned:

• VTD Global LLC will refund product cost only (minus original and return shipping)

• You will not receive a refund for shipping or customs fees paid

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6. Returns, Refunds, and Exchanges

6.1 What is your return policy?

VTD Global LLC offers a 30-day return policy for most products.

Summary:

• You have 30 calendar days from delivery date to initiate a return

• Products must be unused, uninstalled, in original condition

• Original packaging required (or equivalent protective packaging)

• Custom/personalized products have limited return eligibility (see below)

For complete details, please review our full Refund and Return Policy.

6.2 How do I return an item?

Return process step-by-step:

1. Email us at datvtdllc@gmail.com with “RETURN REQUEST – [Order Number]” in subject line

2. Provide information: Order number, item(s) to return, reason, photos (if damage/defect)

3. Receive authorization: We respond within 1-2 business days with instructions

4. Pack item securely – Use original packaging if possible

5. Ship to provided address – Use carrier of your choice (unless we provide label)

6. Wait for inspection – We inspect returns within 3-5 business days of receipt

7. Receive refund – Processed within 3-5 business days after approval

Do not send returns without authorization. Unauthorized returns may be refused or delayed.

6.3 What items cannot be returned?

The following cannot be returned:

• Custom/personalized products where the error was customer-provided (e.g., wrong spelling you supplied)

• Final sale or clearance items (explicitly marked)

• Products damaged by customer after delivery (improper installation, weather exposure, etc.)

• Returns requested after 30 days

• Products missing original packaging (if packaging is integral to protection)

6.4 How long does it take to get a refund?

After we receive and inspect your return:

Total typical timeline: 6-12 business days from when your return is delivered.

Refunds go back to your original payment method (credit card, Apple Pay, Google Pay).

6.5 Do you charge restocking fees?

VTD Global LLC does NOT charge restocking fees for returns.

• Changed your mind – No restocking fee (but original shipping is non-refundable, return shipping is your cost)

• Damaged or defective – No restocking fee, and we cover all shipping costs

• Wrong item received – No restocking fee, and we cover all shipping costs

6.6 What if my order arrives damaged?

We are very sorry if your order arrives damaged. VTD Global LLC will make it right.

What to do:

1. Do not discard packaging – Carriers require packaging for damage claims

2. Take clear photos showing:

   • The damaged area(s) up close

   • The entire product

   • The shipping box and any external damage

3. Contact us within 7 days of delivery – email datvtdllc@gmail.com

4. Provide your order number and photos

Resolution options:

• Replacement – We ship a new item at no cost to you (preferred)

• Full refund – We refund your complete purchase price including shipping

• Partial refund – If damage is minor and you want to keep the item

We typically respond to damage claims within 24 hours.

6.7 Can I exchange an item for a different size or design?

For damaged, defective, or wrong items: Yes, we will send a replacement at no cost.

For changed-mind exchanges (different product): VTD Global LLC does not offer direct exchanges. Please:

• Return the original item for refund (customer pays return shipping, original shipping non-refundable)

• Place a new order for the desired item

We cannot hold inventory or transfer payments between orders.

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7. Product Care and Installation

7.1 How do I hang my sign?

VTD Global LLC products include appropriate hanging hardware for most installations.

Wooden signs typically include:

• Pre-drilled holes or keyhole slots

• Mounting screws and wall anchors (for drywall)

Metal signs typically include:

• Pre-drilled corner holes

• Screws (may require wall anchors depending on wall type)

Installation tips:

1. Mark your wall – Use a level and pencil to mark hole positions

2. Drill pilot holes – For screws (use appropriate drill bit size)

3. Insert wall anchors – For drywall (if screws don’t hit studs)

4. Mount hardware – Screws should protrude slightly from wall

5. Hang sign – Align holes with screws and press gently

If your wall is brick, concrete, or tile: You may need specialized masonry anchors. Consult a hardware professional.

7.2 What tools do I need for installation?

Basic tools recommended:

• Pencil

• Level

• Measuring tape

• Drill with appropriate bits

• Screwdriver (Phillips or flathead as needed)

• Stud finder (for heavy signs)

VTD Global LLC does not provide tools. All hardware included is for standard drywall installation.

7.3 How do I clean my wooden sign?

To keep your wooden sign looking beautiful:

For dust: Use a soft, dry microfiber cloth – wipe gently

For light dirt: Dampen cloth with water (not wet) – wipe then dry immediately

Do NOT use:

• Household cleaners (Windex, 409, etc.)

• Abrasive sponges or brushes

• Excessive water or liquid

• Furniture polish (may interact with inks)

For stubborn marks: Contact us for advice – do not attempt harsh cleaning methods.

7.4 How do I clean my metal sign?

Metal signs are generally low-maintenance:

For dust and fingerprints: Soft dry cloth

For dirt: Mild soap and water (damp cloth, not soaking) – dry immediately

For outdoor metal signs: Occasionally wipe with silicone spray or metal protectant to maintain weather resistance

Do NOT use:

• Abrasive cleaners (will scratch surface)

• Acidic cleaners (vinegar, lemon juice)

• Steel wool or scouring pads

7.5 Will my sign fade over time?

All printed materials will fade eventually if exposed to direct sunlight.

VTD Global LLC uses UV-resistant inks and protective coatings to maximize longevity.

Expected lifespan (with normal indoor use):

• 5+ years without noticeable fading

• 10+ years with minimal fading

To maximize lifespan:

• Avoid direct, prolonged sunlight

• Rotate signs if in very sunny spots

• Consider UV-filtering window film for sunrooms

Outdoor signs fade faster – typically 2-3 years before noticeable fading (depending on climate).

7.6 How do I store signs not currently displayed?

If you need to store a VTD Global LLC sign:

Wooden signs:

• Store flat (not leaning)

• Avoid damp basements or hot attics (humidity and temperature extremes cause warping)

• Wrap in soft cloth or bubble wrap

Metal signs:

• Store flat

• Avoid stacking heavy items on top

• Any climate acceptable (metal is durable)

For both: Keep away from direct sunlight and moisture.

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8. Account and Website

8.1 Do I need an account to buy from VTD Global LLC?

No – you can checkout as a guest without creating an account.

Benefits of creating an account:

• Faster checkout (saved addresses)

• Order history access

• Save favorite products

• Track orders in one place

• Receive order notifications

To create an account: Click “Sign Up” on our website – provide email and password.

8.2 I forgot my password – how do I reset it?

On the login page:

1. Click “Forgot Password”

2. Enter your email address

3. Check email for reset link (sent within minutes)

4. Click link and create new password

5. Log in with new password

If you don’t receive reset email: Check spam folder. If still not received, contact datvtdllc@gmail.com.

8.3 How do I update my account information?

Logged into your account:

1. Click “My Account” or your name

2. Select “Account Details” or “Addresses”

3. Edit information as needed

4. Click “Save”

Changes apply to future orders only – existing orders use information provided at time of purchase.

8.4 Is my personal information secure on your website?

Yes – VTD Global LLC takes data security seriously.

Security measures:

• SSL/TLS encryption for all data transmission

• Secure servers with firewalls

• Limited employee access to customer data

• No storage of full credit card numbers

For complete information, see our Privacy Policy.

8.5 Why isn’t the website loading properly?

Most website issues are related to browser or connection problems.

Troubleshooting steps:

1. Refresh your browser (F5 or Ctrl+R)

2. Clear browser cache and cookies

3. Try a different browser (Chrome, Firefox, Safari, Edge)

4. Check your internet connection

5. Disable VPN or ad-blockers temporarily

If problems persist: Email datvtdllc@gmail.com with:

• Description of issue

• Screenshot (if possible)

• Browser name and version

• Device type (computer, phone, tablet)

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9. International Orders

9.1 Which countries do you ship to?

VTD Global LLC currently ships to:

• United States (all 50 states)

• Canada

• United Kingdom

• Australia

• Germany, France, Italy, Spain, Netherlands

We are evaluating additional countries. If your country is not listed, email datvtdllc@gmail.com – we may be able to accommodate your order on a case-by-case basis.

9.2 How long does international shipping take?

International shipping timeline:

Total estimate: 2-5 weeks from order to delivery.

Expedited international shipping is not available at this time.

9.3 Will I have to pay customs fees, duties, or VAT?

Yes – international customers are responsible for all destination country import fees.

Typical fees include:

• VAT (Value Added Tax) – 20% in UK, 19-25% in EU countries

• GST (Goods and Services Tax) – 10% in Australia, 5% in Canada (varies by province)

• Customs duty – Varies by product category and country

• Brokerage fee – Carrier fee for customs processing ($10-$30)

VTD Global LLC does not:

• Calculate or collect these fees

• Pay them on your behalf

• Refund orders refused due to customs fees

Before ordering, we recommend:

1. Contacting your country’s customs authority for fee estimates

2. Using online duty calculators

3. Budgeting 20-40% of order value for potential fees

9.4 Can I track my international order?

Yes – all international orders include tracking.

Tracking details:

• Provided via email when order ships

• May show limited updates once package leaves the United States

• Some countries have local tracking once package arrives

If tracking stops updating for 10+ days:

• Package is likely in transit or awaiting customs clearance

• Contact your local post office with tracking number

• If still concerned, email datvtdllc@gmail.com

9.5 What happens if my international order is lost?

VTD Global LLC will help resolve lost international packages.

Lost package definition (international):

• No tracking updates for 25+ business days

• And delivery window has passed by 15+ days

Resolution process:

1. Contact us with your order number

2. We file claim with carrier

3. After carrier confirms loss, we offer replacement or refund

Please note: International claims take longer (4-8 weeks) than domestic claims. We appreciate your patience.

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10. Wholesale and Bulk Orders

10.1 Do you offer wholesale pricing?

Yes – VTD Global LLC offers wholesale pricing for qualifying businesses.

Wholesale eligibility:

• Retail stores (brick-and-mortar or online)

• Interior designers

• Event planners

• Hospitality businesses (hotels, restaurants)

• Corporate buyers

Wholesale benefits:

• Discounted pricing (typically 30-50% off retail)

• Bulk shipping rates

• Custom branding options for larger orders

To apply for wholesale:

1. Email datvtdllc@gmail.com with “WHOLESALE INQUIRY” in subject line

2. Provide your business name, tax ID or resale certificate, and business license

3. Describe the types of products and quantities you need

4. We will respond with wholesale terms and pricing

10.2 What is considered a bulk order?

VTD Global LLC defines bulk orders as:

• 25+ identical items

• 10+ custom items

• Order value $500+ (before shipping)

Bulk orders receive priority processing and may qualify for discounted shipping.

10.3 Can I add my logo to products for my business?

Yes – VTD Global LLC offers custom branding for bulk orders.

Options include:

• Your logo printed on signs (minimum quantity applies)

• Custom packaging with your branding

• Private labeling (product has your brand, not ours)

Minimum quantities for branding:

• Logo on signs: 50 units

• Custom packaging: 100 units

• Private labeling: Negotiable

Contact datvtdllc@gmail.com with “CUSTOM BRANDING” in subject line for quote.

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11. Customer Service

11.1 How do I contact VTD Global LLC?

Our customer service team is ready to help:

Response times:

• Email: Within 24 hours (usually faster)

• Phone: Immediate during business hours (Mountain Time)

• Mail: 7-10 business days for postal correspondence

11.2 What are your business hours?

VTD Global LLC customer service hours:

Holiday hours may vary. We observe major U.S. holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas).

11.3 What information should I have ready when contacting support?

To help us serve you faster, please have:

For order-related inquiries:

• Order number (found in confirmation email)

• Email address used for order

• Full name on order

For product questions:

• Product name or link

• Specific question about size, material, or customization

For returns or damage claims:

• Order number

• Photos of damage (if applicable)

• Description of issue

Having this information ready reduces resolution time significantly.

11.4 Do you have live chat?

Live chat is coming soon to vtdglobal.store.

Currently, we offer:

• Email support (within 24 hours)

• Phone support (immediate during hours)

Check our website for live chat launch announcement.

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12. Security and Privacy

12.1 Is my personal information shared with third parties?

VTD Global LLC does not sell your personal information to third parties.

We share information only when necessary for:

• Order fulfillment (shipping carriers)

• Payment processing (Stripe)

• Legal compliance (if required by law)

We never share your information for marketing purposes without your consent.

For complete details, see our Privacy Policy.

12.2 Do you use cookies on your website?

Yes – vtdglobal.store uses cookies to improve your experience.

Types of cookies we use:

• Essential cookies – Required for website function (cart, checkout)

• Analytics cookies – Help us understand how visitors use our site

• Preference cookies – Remember your settings and preferences

You can disable cookies in your browser settings, but some website features may not work properly.

12.3 How do I unsubscribe from marketing emails?

VTD Global LLC sends occasional marketing emails (new products, promotions).

To unsubscribe:

1. Open any marketing email from us

2. Scroll to bottom

3. Click “Unsubscribe” link

4. Confirm your choice

You will still receive:

• Order confirmations

• Shipping notifications

• Responses to your inquiries

Unsubscribe requests process within 3-5 business days.

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13. About VTD Global LLC

13.1 Who is VTD Global LLC?

VTD Global LLC is a wall decor company headquartered in Albuquerque, New Mexico.

Founded: 2018

Mission: To provide high-quality, creatively designed, and reliably crafted wall decor products that enhance living and working spaces while remaining accessible to customers across all budget ranges.

Products: Wooden signs, metal signs, and wall decor

Shipping: Throughout the United States and internationally

For more information, please see our About Us page.

13.2 Is VTD Global LLC a legitimate company?

Yes – VTD Global LLC is a legally registered limited liability company in the state of New Mexico, United States.

Our business information:

• Address: 1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110 US

• Email: datvtdllc@gmail.com

• Phone: +84869274918

• Website: vtdglobal.store

We have served thousands of customers since 2018 with a 99%+ satisfaction rating.

13.3 Do you have physical retail locations?

VTD Global LLC operates primarily as an e-commerce business.

Our physical address is:
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

This is our corporate office and warehouse, not a retail store open to the public.

Customer pickups: Available by appointment only. Contact us to arrange pickup if you are local to Albuquerque.

13.4 How can I provide feedback or suggest products?

We welcome customer feedback and product suggestions.

To share your thoughts:

• Email datvtdllc@gmail.com with “FEEDBACK” or “SUGGESTION” in subject line

• Complete contact form on our website

• Leave a product review after purchase

Every message is read by our leadership team. While we cannot implement every suggestion, customer input directly influences our product roadmap.

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Still Have Questions?

Our customer experience team is here to help.

Email: datvtdllc@gmail.com

Phone: +84869274918

Hours: Monday-Friday 9:00 AM – 6:00 PM Mountain Time

Thank you for choosing VTD Global LLC for your wall decor needs. We look forward to transforming your space with beautiful wooden signs, metal signs, and wall decor.

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VTD Global LLC – Transforming Spaces, One Sign at a Time